Policies
Everything you need to know about how we work, what to expect, and how we protect your event and our relationship with you.
Deposits & Balances
Booking Deposit
A non-refundable booking deposit of 30% of the total Service Quote is required to secure your event date. Your date is not held until the deposit is received.
Balance Due
The remaining balance is due no later than 7 calendar days before your event date. Failure to pay the balance by this date may result in cancellation of your event services and forfeiture of the deposit, compensation for design time, and any materials already purchased on your behalf.
Short-Notice Bookings
For events booked fewer than 14 days in advance, the full balance (including deposit) is due at the time of booking.
Late Payments
Unpaid balances accrue interest at 12% per annum (or the maximum rate permissible under RCW 19.52.020, whichever is lower).
Cancellations
| Notice Given | Outcome |
|---|---|
| 14+ days before event | Deposit retained by Bradbury Events as compensation for lost business, design time, and materials. No further charges. |
| Fewer than 14 days before event | Client is responsible for the full Service Quote balance in addition to the deposit, less any costs the Contractor is able to recover or avoid. |
Deposit Hold / Transfer
In special circumstances at the Contractor's discretion, the deposit may be held and applied toward a rescheduled event within one calendar year of the original event date. To request a deposit hold, complete the Deposit Hold Request form provided at time of cancellation.
Contractor Cancellation
If Bradbury Events must cancel due to illness, injury, or other circumstances within the Contractor's control, you will receive a full refund of all deposits and payments. We will make reasonable efforts to refer you to a qualified alternative provider.
Damage Deposit
All events are subject to a refundable damage deposit of 20% of the Service Quote total, collected separately from the booking deposit and balance.
Purpose
The damage deposit ensures all Bradbury Events rental items and materials are returned in the same condition they arrived, accounting for normal and minor wear and tear only. You are at risk of losing part or all of the damage deposit if we find rips, tears, food or other stains, or candle wax on any linens, backdrops, faux florals, or furniture after teardown.
Return Timeline
The damage deposit will be returned within 7 business days following the event, provided no damage, loss, or destruction beyond normal wear and tear has occurred.
Damage Assessment
If damage is found, we will provide written notice and photographic documentation within 5 business days of the event. You will have 5 business days from receipt of that notice to dispute the assessment in writing. Any undisputed portion of the deposit is returned within 14 business days of the event.
Design Consultations & Approvals
Consultation Process
Our design process begins with a consultation to discuss your vision, color preferences, ceremony type, and venue requirements. Consultations may be conducted in person, by phone, or by video call.
Design Fees
If a custom digital mockup has been requested, a design consultation fee may apply as outlined in your Service Quote. This fee is credited in full toward your booking total if you proceed. If you do not proceed, the design fee is non-refundable, as it compensates for design time, concept development, and mockup production.
Revisions
One round of revisions is included with each digital mockup. Additional rounds are subject to fees as agreed in writing. See the Fees & Surcharges section for the design fee schedule.
Final Approval Deadline
Final design approval must be provided in writing (email is sufficient) at least 7 days before your event date. If we do not receive written approval by this deadline, the most recent mockup or concept presented is deemed approved.
Late Design Changes
Design changes requested within 7 days of the event may not be feasible and are subject to material availability and additional fees.
Artistic License
Event decoration is an artistic service. Minor variations in color, texture, floral placement, and arrangement composition are inherent to handcrafted decor and do not constitute a failure to perform. Digital mockups and inspiration images are conceptual guides; screen colors may not exactly match physical materials under venue lighting. On-site adjustments for venue conditions, structural limitations, or safety considerations do not modify the scope or terms of your agreement.
Force Majeure
Neither party is liable for failure to perform due to circumstances beyond their reasonable control, including natural disasters, severe weather, government orders, utility failures, pandemic, acts of terrorism, or venue closure for reasons outside either party's control.
Rescheduling First
When a Force Majeure Event occurs, both parties will make reasonable efforts to reschedule within 12 months of the original event date, with all deposits and payments applied to the new date.
If Rescheduling Is Not Possible
If the parties cannot agree on a new date within 30 days of the Force Majeure Event, Bradbury Events will refund all payments received, less the value of any non-recoverable materials already purchased and any non-refundable third-party expenses. An itemized accounting is available upon request.
Venue Access & Third-Party Vendors
Client Responsibilities
- Secure venue access for Bradbury Events during the setup and teardown windows specified in your Service Agreement.
- Communicate all venue-specific restrictions, rules, and requirements in writing at least 7 days before the event.
- If your venue requires a Certificate of Insurance (COI), notify us at least 10 business days before the event. We cannot guarantee COI issuance for requests made with fewer than 5 business days' notice.
- If your venue requires vendor portal registration or supplier onboarding documentation, notify us in writing at the time of booking.
- Ensure that other hired vendors (caterers, photographers, DJs, lighting technicians, etc.) do not move, alter, obstruct, or damage our installations.
Access Delays
Delays in venue access that reduce our available setup or teardown time may affect the scope or quality of services delivered. Bradbury Events is not liable for limitations resulting from access delays outside our control.
Third-Party Vendor Damage
Bradbury Events is not liable for damage to our installations caused by other vendors, event guests, or other parties. Any repair or replacement costs resulting from such damage are the Client's responsibility.
Coordinator or Planner Bookings
If a wedding coordinator or event planner is involved, the coordinator handles logistical communication (venue access, setup timing). However, the Client retains sole authority to approve design changes, scope modifications, and pricing adjustments. The Client remains solely responsible for all payments and obligations regardless of coordinator involvement.
Fees & Surcharges
Brand: Bradbury Events LLC |
Effective: November 15, 2025 |
Jurisdiction: Washington |
Venue: Snohomish County / King County, WA
Incorporated by reference into all Service Agreements.
A. Operational Summary
- Standard Service Window: 8:00 a.m. to 9:00 p.m. PT
- Free Delivery Radius: events within 20 road miles of Marysville, WA 98270 (Google Maps, fastest route) are included at no additional charge
- Travel Beyond 20 Miles: a travel fee applies and will be quoted on your Service Quote prior to booking
- Operational fees are listed on your Service Quote; post-event fees (material remediation, damage) are billed after inspection with documentation
B. Time & Access
The following fees may apply when setup or teardown falls outside our standard service window, or when access conditions affect our team's ability to work on schedule.
C. Material Remediation (Post-Event)
If rental items are returned in a condition requiring cleaning beyond standard handling, remediation fees apply. This is separate from the damage deposit process.
All remediation charges are documented with time-stamped photos and an itemized post-event invoice.
D. Design Services & Mockups
E. Documents & Venue Requirements
COI requests require a minimum of 10 business days' notice. We cannot guarantee COI issuance for requests with fewer than 5 business days' notice. Vendor portal fees are non-refundable once onboarding begins.
F. Payments
G. Sales Tax (WA)
Washington retail sales tax applies to taxable services as required by law. Post-event reimbursements for remediation, damage, or loss billed separately are generally outside retail sales tax. Bundling taxable and non-taxable items under a single non-itemized price may result in tax applying to the entire bundle.
H. Order of Precedence
If this Appendix conflicts with your Service Agreement, the stricter or more specific provision controls; otherwise, the Service Agreement governs.
Privacy
Who We Are
Bradbury Events LLC, operating as Bradbury Events. Our website is https://bradbury-events.com.
Scope
This notice covers our website, quote and booking systems, email and SMS communications, and customer support interactions.
Data We Collect
- Contact details (name, email, phone, address)
- Event details (date, venue, type of service)
- Order history and booking records
- Payment tokens processed by our PCI-compliant processor (we do not store full card numbers)
- Website analytics (e.g., Google Analytics / GA4)
- Communications you send us
How We Use Your Data
- Provide quotes, book and schedule services
- Process payments and send confirmations and invoices
- Send administrative information (policy updates, schedule changes)
- Respond to your questions and provide customer support
- Detect and prevent fraudulent transactions and illegal activity
Sharing
We may share your information with service providers (payment processing, scheduling/CRM, email/SMS, hosting), our insurance broker for COI requests, venues as necessary for your event, and legal or law enforcement if required by law. We do not sell, rent, or trade your personal information to third parties for their commercial purposes.
Payments
We do not store full card numbers. Our payment processor is PCI-compliant. We may use card-on-file for approved charges per your Service Agreement.
Retention
We retain records as required for operations, legal compliance, and tax purposes, then delete or anonymize them.
Security
We implement administrative, technical, and physical safeguards. No method of data transmission or storage is 100% secure.
Your Choices
You may request access to, correction of, or deletion of your personal information, subject to recordkeeping obligations. You may opt out of marketing communications at any time.
Cookies & Analytics
We use cookies and analytics tools to operate and improve our site. See the Cookie Notice below for details.
Children
Our services are for adults arranging events. We do not knowingly collect personal information from children.
Changes
Updates to this Privacy Policy will be posted here with a new effective date.
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Accessibility
Commitment
Bradbury Events is committed to providing an accessible experience on our website and in our services.
Feedback
If you encounter an accessibility barrier on our site, please report it to Email Us with the page URL and a description of the issue.
Remediation
We review accessibility reports and take reasonable steps to address identified issues.
Cookie Notice
What We Use
- Essential cookies required for site functionality
- Analytics cookies that help us understand site traffic and performance (e.g., Google Analytics)
- Preference cookies that remember your options
Your Choices
You can block cookies in your browser settings, though doing so may affect site functionality. For analytics opt-out, use your browser controls or the Google Analytics opt-out browser add-on.
Third-Party Cookies
Services such as Google Analytics may set their own cookies. Please refer to their respective privacy and cookie notices.
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SMS & Email Consent
Purpose
We send transactional SMS and email messages related to quotes, bookings, event updates, and service communications. Marketing messages require a separate opt-in.
Consent
By providing your phone number or email address and submitting a quote request or booking, you consent to receive transactional messages from Bradbury Events. Marketing communications are optional.
Opt-Out
To opt out of SMS, text STOP at any time; text HELP for assistance. For email, use the unsubscribe link included in our messages.
Frequency & Carrier
Message frequency varies based on your booking activity. Standard carrier rates may apply. Message delivery is not guaranteed by all carriers.
Privacy
We do not sell your personal information. See our Privacy section above.
Terms of Use
Acceptance
By using the Bradbury Events website at bradbury-events.com, you agree to these Terms. If you do not agree, please do not use the site.
Intellectual Property & Content
All site content, including text, graphics, logos, images, and design elements, is owned by Bradbury Events LLC or our licensors and protected by copyright and intellectual property law. You may not reproduce, modify, distribute, or republish any content without our prior written consent.
Acceptable Use
- No unlawful, harmful, or disruptive use of the site
- No automated scraping or data harvesting without written consent
Site Content vs. Your Order
Content on this website is informational. Your event services are governed exclusively by your signed Service Agreement, which supersedes any general content on this site.
Disclaimers
The site is provided "as is." Warranties are disclaimed to the fullest extent permitted by law.
Limitation of Liability
Bradbury Events shall not be liable for indirect, incidental, or consequential damages arising from your use of the website. Total liability is limited as allowed by Washington law.
Indemnity
You agree to indemnify Bradbury Events from third-party claims arising from your misuse of the site.
Governing Law & Venue
Washington State law governs these Terms. Disputes are subject to the jurisdiction of the courts of Washington State, with venue in King County or Snohomish County, WA.
Modifications
We may update these Terms at any time. Updates are effective immediately upon posting. Continued use of the site constitutes acceptance of the updated Terms.
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